Case studies

Three engagements, anonymized but accurate.

Client names are protected, but the numbers and the lessons are not. We include what we got wrong as well as what worked — that is the only kind of case study we know how to write.

Financial services

Rebuilding a director bench at a regional bank.

After two acquisitions in three years, director-level retention had become a coin flip. We built a 12-week program for the layer that holds the company together.

41%

drop in regrettable director-level attrition

+18

lift in manager-effectiveness scores

internal promotions within six months

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Healthcare

First-line manager resilience inside a multi-site healthcare network.

Frontline manager turnover was driving patient-experience scores down. We focused on the resilience and conversation skills of first-line leaders across nine sites.

−27%

first-line manager turnover, year over year

+12

patient-experience NPS shift

94%

of managers said they would recommend the program

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SaaS · Series C

Coaching the senior IC layer through a difficult year.

After a tough fundraise and two reorgs, the senior individual-contributor layer was exhausted. Executive coaching for six staff-level engineers stabilized the team.

staff-level engineers retained through reorg cycle

12 mo

average tenure extension for coached leaders

regrettable attrition in the cohort over 18 months

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